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  • Cap10john
    commented on 's reply
    There were no managers available when I tried and there was no reply to my email.
    Pleased to see on Facebook today that Paul has been confirmed as manager so hopefully things will settle down and communications will resume/start.

  • ForumAdmin
    replied
    As explained above do similar and use other avenues. The suggestion that there is no contact is incorrect. If customers are Opted into communications and we hold the correct details then communications will be sent via email. If they prefer not to engage that way there are daily updates on social media, news items every few days on the website and of course the phone is always on and the managers in the office ready to speak to people face to face.

    Leave a comment:


  • WKoW
    replied
    Originally posted by ForumAdmin View Post

    I would suggest that is complete nonsense.
    You can suggest all that you like but I know it is not. Having spent time in four of your marinas OV under Scott was the only one where we had any communication from the marina manager on more than an annual basis. In fact the one I'm in now (second year of contract) is typical in that I've not had any contact from either the current manager or their predecessor since we moved in (April 2020).

    Given your full time day job, that you believe otherwise is actually quite perturbing.

    Leave a comment:


  • ForumAdmin
    replied
    Originally posted by WKoW View Post

    ...and of course some (most?) prefer not to bother at all.
    I would suggest that is complete nonsense.

    Leave a comment:


  • WKoW
    replied
    Originally posted by ForumAdmin View Post

    It is up to the marina managers how they wish to communicate directly with berth holders, Scott liked to complete his email updates, Andrew preferred to upload a video to Facebook and some prefer to meet people face to face or a blended approach using all media types.
    ...and of course some (most?) prefer not to bother at all.

    Leave a comment:


  • ForumAdmin
    replied
    Hiya,

    At the present time Paul Atkins has stepped up for a short period of time while we look at options. As you will all beware we communicate on a daily basis regarding things that are happening across the MDL network, either via email, social media or directly on the website and run berth holders forums twice a year.

    It is up to the marina managers how they wish to communicate directly with berth holders, Scott liked to complete his email updates, Andrew preferred to upload a video to Facebook and some prefer to meet people face to face or a blended approach using all media types. In relation to the management of Ocean Village there isn’t much to update since Andrew’s sad passing, it is still very recent, as I’m sure you would understand a recruitment process won’t be rushed and once a permanent solution is decided we will communicate to all as we have done previously. In the meantime Paul is doing a great job stepping into the captains chair.

    Leave a comment:


  • WKoW
    replied
    Originally posted by pdc78 View Post
    Is there any news on who is managing Ocean Village for MDL? There has been ZERO communication since the sad bulletin regarding Andrew's passing. Surely berth holders should be told what is going on. Scott would communicate weekly, now we are lucky to get information twice a year!
    ForumAdmin ??? what's the bobby?

    Leave a comment:


  • pdc78
    replied
    Is there any news on who is managing Ocean Village for MDL? There has been ZERO communication since the sad bulletin regarding Andrew's passing. Surely berth holders should be told what is going on. Scott would communicate weekly, now we are lucky to get information twice a year!

    Leave a comment:


  • MikeB
    replied
    Good to see Ian and Alex out on the Pontoons checking our boats in this wind. Re-fixing fenders and checking lines and covers
    Last edited by MikeB; 05-21-2021, 10:22 AM.

    Leave a comment:


  • MikeB
    commented on 's reply
    The spamming by MDL is getting worse by the week, for me they spam every item twice!
    Lord knows what will happen when they get into gear spamming their 4 boat sale events that may get to go ahead this year!

  • WKoW
    replied
    Originally posted by MikeB View Post
    This seems to have been replaced by a very short unscripted few words on Facebook video from the head office balcony. Ok if you subscribe to Facebook I guess...
    Yes, I quite like that format. It is certainly better than the silence from other marina managers and the mostly banal postings from head office spammed across all their Marinas' Facebook pages simultaneously.

    Leave a comment:


  • MikeB
    replied
    Originally posted by WKoW View Post

    Seconded with respect to the 'Tuesday updates', and it would be great for the other marinas to follow suit.
    This seems to have been replaced by a very short unscripted few words on Facebook video from the head office balcony. Ok if you subscribe to Facebook I guess...

    Leave a comment:


  • Coastgal
    replied
    2 x FREE FOLDING BIKES

    We’ve got a couple of folding bikes going spare.
    We’re selling our boat so just emptying everything off it.

    They’re FREE but they do need some love and attention - haven’t been used since July 2020. Some rust, flat tyres, bits need a bit of oil.

    The boat’s in Ocean Village - if anyone’s interested, let me know.

    Stacey - [email protected]

    Leave a comment:


  • ForumAdmin
    replied
    Hi Stinkpot, Berthing Plus Otium is our new recommended berthing package for all new berth holders. It includes 8 weeks storage ashore at MDL boatyards and the ability to earn points that can be redeemed as discounts against any of MDL's services.

    As an existing Freedom berthing customer you have the choice of remaining on a standard Freedom Berthing agreement with the benefits applicable to that product, or move to the new Berthing Plus Otium product where you will be given points for the services you purchase.

    These points can be redeemed against MDL service as discounts. The choice is yours and will depend on how you use your berth. So please go to the online calculator to see which scheme works out best for you.

    Leave a comment:


  • Stinkpot
    replied
    Originally posted by ForumAdmin View Post
    The Otium product is going great guns for those joining the scheme and a great addition to the portflio.
    A great addition to the forum from MDL's point of view if looking only in the short term for sure.

    It is a significant reduction in benefits (aka a disguised price rise).

    It is opaque about the benefits - even MDL staff struggle to explain it. If you can explain why it's better than freedom berthing for the boater then I'm all ears.

    Why do I say short term? It's simple. MDL is expensive, but has great staff and with the freedom berthing package represents a package I'm prepared to pay for. If you force me off freedom berthing onto Otium then this "great addition to the portfolio" and the price rise it represents will have driven this customer of many years away.

    And it's a shame. Otium is OK as a concept. People have taken advantage of freedom berthing and MDL wanting a mechanism to put a cap on the swapped nights is not unreasonable.

    But the Otium rewards given to the boater demonstrate a greedy reduction in boater benefit by MDL. Nothing great about it from this boater's point of view.




    Leave a comment:

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