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Torquay - no space for visitors?

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  • Torquay - no space for visitors?

    During our recent trip down to the West Country I tried to book in advance a berth in Torquay. I was told that they had sold all their berths to annual berth holders so had no space for visitors. Does that mean Torquay is no longer a Freedom Berthing marina and the Freedom Berthing advertising should say 17 marinas in the UK not 18?
    Last edited by gone-sailing; 09-15-2020, 02:10 PM.

  • #2
    Originally posted by gone-sailing View Post
    During our recent trip down to the West Country I tried to book in advance a berth in Torquay. I was told that they had sold all their berths to annual berth holders so had no space for visitors. Does that mean Torquay is no longer a Freedom Berthing marina and the Freedom Berthing advertising should say 17 marinas in the UK not 18?
    Hiya gone-sailing. All Freedom Berthing is based on availability. Due to the current Covid pendemic we are seeing a lot less movements from Freedom berth holders wanting to leave their home berth. If people are not crusing then that does stop Freedom Berthing being as readily available. This changes every day so it is worth asking on a regular basis.

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    • #3
      If that was the case then I would fully understand. The reason I was given is that they had sold all their berths to annual members. That means they have no visitors spaces and clearly no idea of what their annual berth holder's movements are. I certainly was not told to try contacting them again and no alternative was offered. So again I suggest you remove Torquay from your list of Freedom Berthing marinas as it is clearly false advertising.

      On the same trip we also tried to stay in Plymouth QAB. I contacted them repeatedly for a week or more before we wanted to stay there. 24 hours before I was told to call on the morning of our planned arrival after the dock master had done his rounds. So whilst enroute I phoned them up again to book a berth only to be told they had no availability. It is very wrong to force your customers leave a safe anchorage without a definite destination. Immediately after speaking to Plymouth QAB I called up Suttons Marina and they booked me in straight away and would have been happy to accept our booking a week in advance. They are obviously a lot more organised than you guys.

      You have no working process for Freedom Berthing customers to checkout of their home berth and as a result that you have no have clear picture of what berths are available where.
      Last edited by gone-sailing; Yesterday, 08:21 PM.

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      • #4
        Indeed and it's not just this year, we have also taken care more recently to ask if there is availability before mentioning that we are freedom berthing members as I have suspensions that marinas are giving priority to those paying for berthing rather that Freedom berthers. (the MyMDL online booking system is not even worth trying in our experience as it always seems to show no availability or 'please call')

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